Return Policy

How long can I return it? Do I have to pay the freight?

Our return or exchange policy is valid for 30 days from the date you receive it. If 30 days have passed since you received the goods, the transaction will be considered closed and we will no longer offer you a refund or exchange. So, please check your package as soon as you receive it.

Return support:

• To be eligible for a return, your item must be unused and in the same condition as when you received it. Once disassembled, you will lose the qualification of return, replacement and refund.
• The product does not match the website description, or the quantity is different.
• The product was damaged during shipment.

In the case of return or replacement, the freight incurred will be borne by us.

Returns are not supported:

• Gifts or clearance products as well as complimentary health and personal care items
• Return, replacement and refund are not supported if the product is valid for more than 30 days, and if it is used or damaged by people (accessories are supported).

How do I make a return?

Before you return the item to us, you need to contact us by email in advance: support01@uulaser.com. We will arrange for your return.

Return address:

RM1001A 518054, Maple Leaf Building, 1088 Nanshan Avenue, Nanshan District, Shenzhen city, Guangdong Province

Note: To complete your return, we need a receipt or proof of purchase as well as proof of a problem with the product (picture or video).

Please do not send your purchased goods directly back to the manufacturer. If you do not contact us in advance to return the products, we will not accept refund, all losses have nothing to do with our company. The shipping labels we provide are only valid for shipping within the United States.

For replacement, please contact us by email to support01@uulaser.com. Mailing address: RM1001A 518054, Maple Leaf Building, No. 1088 nanshan Avenue, Nanshan District, Shenzhen city, Guangdong Province

Delivery times for replacement products may vary depending on where you live.

Bargain items (if applicable) can only be refunded. We regret that we cannot return the special items.